Recall: Next Level Communications Recall of Power Supply for Computer Modems

Note: Phone number change.

Originally issued December 17, 2001, Revised January 22, 2002
Alert #02-512

CPSC, Next Level Communications Announce Recall of Power Supply for Computer Modems

PRODUCT: Power Supply - Next Level Communications of Rohnert Park, CA, is voluntarily recalling about 46,000 power supplies manufactured by PowDec Technologies, Inc. These power supplies are used with Next Level ADSL/VDSL ETHERset (modem) units, which provide high-speed internet access. They have a black plastic housing and are 2.5-inches wide, 2.75- inches high, and 1.5-inches deep. The name "PowDec" and the model "WP12303N" are located on a label on the back of the housing. The recalled power supplies were provided for use with Next Level ADSL/VDSL ETHERset part numbers: 750-00097 A,B&C and 750-00526 A&B. ADSL/VDSL ETHERsets with a recalled power supply were sold nationwide from February 1999 to May 2001 for a suggested retail price between $225 and $250.

PROBLEM: The power supply has an internal electrical component that could overheat and melt or deform the plastic housing, posing a thermal burn hazard.

INCIDENTS/INJURIES: There have been 8 reports of these power supplies overheating and causing melted or damaged enclosures. No injuries have been reported.

WHAT TO DO: Consumers with a recalled power supply should immediately stop using the power supply and contact Next Level Communications toll- free at (888) 653-8353 8:00 am to 5:00 pm PT, Monday to Friday to request a replacement power supply.

picture of recalled power supply