Recall: Xerox International Partners Retrofit of Network Laser Printers

January 29, 2003
Alert #03-519

CPSC, Xerox International Partners Announce Retrofit of Network Laser Printers

PRODUCT: Network Laser Printers - Xerox International Partners, of Palo Alto, Calif., is voluntarily retrofitting about 17,000 network laser printers. These network laser printers were manufactured from January 1995 through September 1998 and sold nationwide through the commercial distributors listed below for prices ranging from $1599 to $6999. Model numbers are on the top of the unit and on a label located on the rear panel. The retrofit is for the following model numbers:

Xerox Engineering Systems - Model 8808

Hitachi Printing Solutions America - Models Typhoon 8 and Typhoon 16

GCC Technologies - Models Elite XL408, Elite XL608, Elite XL608LC, Elite XL808, Elite XL1208, Elite XL1208 PM, and Elite XL616

PROBLEM: Arcing may cause the fuser assembly to overheat, posing a fire hazard.

INCIDENTS/INJURIES: There have been three reports of overheating, causing minor property damage. No injuries have been reported.

WHAT TO DO: Users should (1) switch off the printer power when unattended; (2) ensure that the "power save" mode is enabled; and (3) contact their commercial distributor at the following toll-free numbers or websites for information on obtaining a free retrofit:
Xerox Engineering Systems (800) 240-5816 between 8:00 a.m. to 5:00 p.m. CST

Hitachi Printing Solutions America (800) 240-5497 between 8:00 a.m. to 5:00 p.m. CST (note added 01/18/2005 - recall information is no longer on the firm's web site).

GCC Technologies (800) 422-7777 between 8:00 a.m. to 5:00 p.m. EST

picture of recalled Xerox model
Xerox-brand Model

picture of recalled Hitachi model
Hitachi-brand Model

picture of recalled GCC model
GCC-brand Model