Recall: Lexmark International Inc. Recall of Laser Printers

September 7, 2004
Release # 04-211
Lexmark's Hotline: (877) 877-6218
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: (301) 504-7908

CPSC, Lexmark International Inc. Announce Recall of Laser Printers

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission announces the following recall in voluntary cooperation with the firm below. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of product: Lexmark, Dell and IBM Laser Printers

Units: 39,431

Manufacturer: Lexmark International Inc., of Lexington, Ky.

Hazard: These printers can short-circuit, posing an electrical shock hazard to consumers.

Incidents/Injuries: None reported. This recall is being conducted to prevent the possibilities of incidents or injury.

Description: The recall includes Lexmark, Dell and IBM brand laser printers. The brand name and model number for the Lexmark and IBM laser printers can be found on the front of the printer. For Dell laser printers, the brand name is on the front of the printer and the model number is inside the front cover. The recall includes the following model numbers: Lexmark E232, E232t, E330, E332n, E332tn; IBM Infoprint 1412, 1412n; Dell 1700 and 1700n.

Sold at: These Lexmark printers were sold directly through distributors, and at electronic, office supply and computer stores. IBM printers were sold directly through authorized distributors and resellers and via IBM's web site. Dell printers were sold directly through the firm's Web site. These laser printers were sold from May 2004 through August 2004 for about $200.

Manufactured in: China

Remedy: Consumers should immediately stop using the laser printer, unplug it, and contact their corresponding laser printer company to register their product to receive a free replacement laser printer.

Consumer Contact: For more information, contact Lexmark Web site at or toll-free at (877) 877-6218 between 9 a.m. and 9 p.m. ET Monday through Friday or between Noon and 6 p.m. ET on Saturday; Dell Web site at or toll-free at Dell (888) 245-3959 between 8 a.m. and 6 p.m. CT Monday through Friday; or IBM Web site at or toll-free at (800) 426-7378 anytime.

Media Contacts: Julane Hamon, Lexmark International at (859) 232-1536, or Don Canfield, IBM at (303)924-4644 or Jennifer Richard, Dell, at (512) 723-3309 or

Picture of Recalled Lexmark Laser Printer    Picture of Recalled Dell Laser Printer   Picture of Recalled IBM Laser Printer