Recall: Officejet Printer-Fax-Copiers Recalled by Hewlett-Packard



Originally issued February 2, 1995, Revised February 28, 2008

(301) 504-7908

Release # 95-074


Note: Company contact information change.

Hewlett-Packard And CPSC Announce Recall Of 10,000 Officejet Printer-Fax-Copiers

WASHINGTON, D.C. - Hewlett-Packard Company of Palo Alto, CA in cooperation with the U.S. Consumer Product Safety Commission (CPSC) is voluntarily recalling 10,000 HP Officejet combination printer/fax/copiers. The power supplies for these products may have a manufacturing defect that could pose an electrical shock hazard.

The recalled Officejet model C2890A was sold in the U.S. and Canada. Only Officejet fax/printers having 10-digit serial numbers (located on the rear label above the power cord) beginning with the following digits will be recalled:

US4B1 through US4B9
US4C1 through US4C9
US4BA through US4BU
US4CA through US4CK

Customers using one of these units may obtain a replacement by contacting a special HP Officejet helpline at (800) 756-0608, and at the first prompt enter 6, at the password prompt enter 190, and at the last prompt enter 42 between 8 A.M. and 5 P.M. CST Monday through Friday. A replacement unit will be provided without charge. Customers should have their serial numbers ready when making the call to the helpline.

HP discovered this problem during routine internal quality testing. HP has received no reports of problems, complaints, or incidents. HP is implementing this program as part of its commitment to customer safety and product quality.