Recall: Gamewell-FCI Recalls to Upgrade Software Used with Fire Alarm System Control Panels

July 27, 2007
Alert #07-565

Gamewell-FCI Recalls to Upgrade Software Used with Fire Alarm System Control Panels

The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC.

Name of Product: Gamewell-FCI 600 Series SmartScan Fire Alarm Control Panels

Units: About 1,100

Manufacturer: Gamewell-FCI, of Northford, Conn.

Hazard: The software in the fire alarm system could fail to recognize when a detector needs servicing as a result of the buildup of dust, dirt, or other environmental pollutants, which could result in the system failing to respond in the event of a fire.

Incidents/Injuries: Gamewell-FCI has received no reports of the firmware failing to operate in the event of a fire.

Description and Models: The software upgrade involves the Gamewell-FCI model 600 Series control panel using System Sensor compatible line cards, SmartScan. These panels are components of the Gamewell-FCI 600 Series fire alarm system. They provide the signaling line circuits and display information for the system.

Sold at: Authorized distributors nationwide from October 2004 through May 2007 for between about $400 and $3,500. Authorized distributors resold and installed the control panels for commercial end users in facilities such as hotels and office buildings.

Manufactured in: United States

Remedy: Gamewell-FCI is contacting customers directly and providing a free firmware software upgrade.

Consumer Contact: For additional information, contact Gamewell-FCI at (800) 633-1311 between 8 a.m. and 5 p.m. ET Monday through Friday, or go to the firm's Web site at

Picture of Recalled Fire Alarm System Control Panel