Recall: Segway LLC Recall to Upgrade Software on Segway® Human Transporters

September 26, 2003
Alert #03-553
CPSC, Segway LLC Announce Voluntary Recall to Upgrade Software on Segway™ Human Transporters

The following product safety recall was conducted voluntarily by the firm in cooperation with the CPSC.

Name of Product: Segway Human Transporter (HT)

Units: Approximately 6,000

Manufacturer: Segway LLC of Manchester, New Hampshire

Hazard: Under certain operating conditions, particularly when the batteries are near the end of charge, some Segway HTs may not deliver enough power, allowing the rider to fall. This can happen if the rider speeds up abruptly, encounters an obstacle, or continues to ride after receiving a low-battery alert.

Incidents/Injuries: Segway LLC has received three reports of falls that may be related to this condition, including one report of a consumer who sustained a head injury requiring stitches.

Description: This recall involves all Segway HT i167 ("i Series") models sold to consumers. In addition, Segway LLC is including all e167 ("e Series") and i167 models sold to commercial users, and all p133 ("p Series") models sold to consumers in test markets.

Sold At: Directly by Segway LLC and through certain dealers and resellers from March 2002 through September 2003. Segway HTs have also been made available to the public by authorized rental agents.

Manufactured In: U.S.A.

Remedy: Call Segway LLC toll-free at 877-889-9020 between 8 am and 8 pm Monday through Friday (ET) for information on how to receive a free software upgrade. Segway LLC is directly contacting owners of these products.

Riders are reminded that, even after the software upgrade, appropriate operating techniques as described in Segway HT user materials are essential to safety.

Segway Human Transporter (HT)
Segway HT i167

Segway Human Transporter (HT)
Segway HT p133

Segway Human Transporter (HT)
Segway HT e167