Recall: ElliptiGO Recalls Elliptical Cycles Due to Fall Hazard

October 11, 2012
Alert #13-702

ElliptiGO Recalls Elliptical Cycles Due to Fall Hazard

The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: ElliptiGO 11R outdoor elliptical cycles

Units: About 140

Manufacturer: ElliptiGO Inc., of Solana Beach, Calif.

Hazard: The drive arm on the ElliptiGO cycles can crack or break during use, posing a fall hazard to the user.

Incidents/Injuries: ElliptiGO has received three reports of the drive arm cracking. No injuries have been reported.

Description: The ElliptiGO 11R is an outdoor elliptical cycle used by adults for exercise. It is a scooter-like device that combines an elliptical trainer with a bicycle. The ElliptiGO 11R has an aluminum frame, carbon-fiber drive arms, two 20" spoked-wheels, an 11-speed internally geared hub, front and rear brakes and adjustable height steering column. Only ElliptiGo 11R cycles with serial numbers that range from 12-003-069 through 12-020-035 are included in the recall. The serial number is located underneath the product to the rear of where the kickstand attaches to the frame. The cycles are matte black with white markings and the words ElliptiGO on the frame.

Sold by: ElliptiGO Inc. online at and various specialty bicycle and specialty fitness retailers nationwide from April 2012 through July 2012 for about $3,500.

Manufactured in: Taiwan

Remedy: Consumers should stop using the ElliptiGO 11R cycles included in the recall immediately and contact the firm to receive free replacement drive arms to be installed by an authorized dealer.

Consumer Contact: For additional information, contact ElliptiGO toll-free at (888) 551-0117 between 12 p..m. and 8 p.m. ET Monday through Friday, or visit the firm's website at or and click on Support/Safety Notices.

Picture of recalled elliptical cycle           Picture of recalled elliptical cycle

Picture of recalled elliptical cycle

Location of serial number near to where the kickstand attaches to the frame on recalled elliptical cycle