Recall: Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard

Description: This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.

Name of product: Urban Arrow FamilyNext Pro Cargo E-Bikes

Units: About 320

Hazard: The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.

Remedy: Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.

Recall date: January 29, 2026

Incidents/Injuries: The firm has received three reports of buckles not fully latching. No injuries have been reported.

Sold At: Individual specialty stores from March 2025 through December 2025 for about $9,000.

Importers: Gazelle USA, LLC, of Santa Cruz, California

Manufactured in: Vietnam

Consumer contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.

Recall number: 26-236