Recall: WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards

Description: This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.

Name of product: WHILL Personal Electric Vehicles, Model Ci

Units: About 1,160

Manufacturer: WHILL, Inc. (Japan), of Japan

Hazard: The vehicle's control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.

Remedy: Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.

Recall date: September 09, 2020

Incidents/Injuries: There have been 15 reports of device malfunctions. No injuries have been reported.

Sold At: Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500.

Importers: WHILL, Inc. (USA), of San Mateo, Calif.

Manufactured in: Taiwan

Consumer contact: WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.

Recall number: 20-177