Recall: Euroflex Americas Inc., and QVC Recall of Steam Cleaners

July 6, 2004
Alert #04-562
CPSC, Euroflex Americas Inc., and QVC Announce Recall of Steam Cleaners

The following product safety recall was conducted voluntarily by the firms in cooperation with the CPSC. Consumers should stop using the product immediately unless otherwise instructed.

Name of Product: Multi-Surface Steam Cleaner with Attachments

Units: About 22,000

Manufacturer: Euroflex Americas Inc., of New York, N.Y.

Hazard: Some of the attachments are missing an "O" ring in the handle, allowing hot steam and water to escape, posing a burn hazard to consumers.

Incidents/Injuries: 22 complaints of steam escaping which could burn the user holding steam cleaner. None required medical treatment.

Description: Euroflex Monster 55 – 1600 Watt Multisurface Steam Cleaner with Attachments. The steam cleaner has a red body and black cords and attachments. The word "monster" is written on the side of the steam cleaner.

Sold at: QVC television nationwide from February 2004 to March 2004 at $69.

Manufactured In: Italy

Remedy: Repair kits are being provided by QVC to the consumer.

Consumer Contact: Call QVC Customer Service toll-free at (800) 367-9444 between 8 a.m. to 12 a.m. ET, seven days per week. Also, call Euroflex toll-free at (888) 896-8786, Monday through Friday, 8 a.m. to 12 a.m.

Multi-Surface Steam Cleaner with Attachments