Recall: Water Distillers Model W10120 Recalled by West Bend

Originally issued September 7, 1999, Revised March 31, 2004
Release # 99-170
Company Phone Number: (262) 626-8623
CPSC Consumer Hotline: (800) 638-2772
CPSC Media Contact: Yolanda Fultz-Morris, (301) 504-7066
West Bend Contact: Pam Ranke, (414) 334-6822

Note: telephone number change

CPSC, West Bend Announce Recall of Water Distillers

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), the West Bend Co., of West Bend, Wis., is recalling about 16,000 model W10120 water distillers used to purify water. These distillers can overheat, posing a fire hazard.

West Bend has received three reports of these distillers overheating and catching fire. There have been no reports of injuries.

The oval-shaped distillers purify water, are made of white plastic, and have a clear, blue collection jug. The housing looks similar to a large automatic coffeemaker. They were sold under various trademarks which are printed on the front of the distillers. These trademarks include Millennium, Mountain Stream, Pure Logic, Sci Can, WaterWise, TIC, Usana, Table Charm, Roex and West Bend. A label on the bottom of the unit has the model number, W10120, and a date code from 9722 to 9848 in black print. Labels with red or gold print are not part of the recall.

Direct selling dealers and door-to-door sales representatives nationwide sold these recalled distillers from May 1998 through August 1999 for about $500.

Consumers should stop using these water distillers immediately. Consumers should call West Bend to get free pickup and repair of the water distillers. In addition, the company will return each repaired water distiller with three free charcoal post filters and an additional year warranty. For more information or to have your water distiller repaired, call West Bend at (262) 626-8623.

Picture of Water Distiller